American Campus Communities

The Newark community is the worst community to live in. Most of the amenities do not work which I pay for every month (included in rent). You have to beg and email/call 1000 times to make even the washer/dryer work.(Still not working BTW). For the same amenities, now I have to pay $3.50 extra every month+ rent.

Horrible... nothing responds to you The website is apparently down or something. I been trying to make a payment for 2 days now and no confirmation email. It says successful not showing a record at the complex and I’m not getting any assistance

My daughter and her dad signed a lease for the school year 2017-18. September 2017 her father received an email asking for his signature. He assumed this email had to do with the 2017-18 school year. He had NO intentions of signing for the new school year 2018-****! My daughter did not receive an email agreeing to this either. American Campus did NOT reach out to her. They had the signature that counted. She would have NOT agreed to sign ahead because you never know what might happen that early on for the following year. A few weeks ago she learned she was under contract, which she was shocked to hear, and has SIGNED nothing herself. This is NOT ethical business practices! The student ALSO needs to confirm by THEIR signature as well! We will be investigating into this matter!

Daughter signed a lease as an ECU student with American Campus dba University Manor for the term from August 18, 2015 through July 31, 2016 at $419/month. On November 21, 2015 daughter signed and returned a Notice of Intent to Re-Lease her apartment provided by University Manor. On December 21, 2015 she surrendered her keys and informed University Manor of her lease termination early due to medical necessity. Jenna Harris who is manager of University Manor represented to me that University Manor: 1) will not release daughter from the lease despite medical exigencies, and 2) will not take any affirmative steps to try to advertise, show or re-let daughter’s apartment, and 3) will not provide me with discovery nor file suit, because University Manor’s protocol is to wait until the lease term expires (July) and then turn the matter over to a collection agency. Ms. Harris specifically informed me that such action would harm both daughter’s and my credit ratings. She also indicated that they do not have legal counsel since it is not their protocol to file suit. On January 27, 2016 I sent Ms. Harris an email stating that in the January 22 phone call she told me that University Manor “refuses to show [daughter’s] apartment to prospective renters”, and said I’d conclude that Ms. Harris agrees with my description of such refusal if I did not hear back from Ms. Harris by Friday, January 29, 2016 to dispute it. To date, Ms. Harris has not responded to me to dispute my understanding that University Manor refuses to show the apartment. I have been notified that the apartment has not been shown to any prospective renter in the past four months. Shortly thereafter, I retained an attorney at my expense who drafted a February 1, 2016 letter to Ms. Harris, setting forth relevant North Carolina law regarding “Landlord’s Duty to Mitigate and Unfair Business Practice” which also touched upon a potential claim for civil extortion in connection with the threat of action (i.e. to harm daughter’s and/or my credit ratings), and University Manor’s admitted pattern/practice of committing similar unfair business practice in North Carolina [Ms. Harris described its protocol is to wait until the lease term expires (July) and then turn the matter over to a collection agency] in an attempt to circumvent landlord’s duty to mitigate mandated by North Carolina law. I have been notified that counsel for University Manor has not returned calls from my attorney through the date of this complaint.